FAQ's

FAQ

What is the status of my order? Once you've placed your order, you'll receive a confirmation email. We'll send another email with a tracking link once your order is shipped. Alternatively, you can track your order from your account's "order history" section on our website.

 

Can I change my order? Changes can only be made to orders that have not yet been processed for shipping. Please contact support via our "contact us" form or live chat to request changes.

 

Do you accept returns? No, we do not not accept returns or issue refunds:

Due to the perishable nature of our edible and fresh products, we regret to inform you that we do not accept returns or offer refunds for these items. This policy ensures the safety and quality of our products for all customers.

We strive to deliver the highest quality products to our customers. If you have any concerns or issues with your order, such as receiving damaged items or incorrect products, please contact our customer support team immediately upon receipt. We will work with you to resolve the issue promptly and ensure your satisfaction.

Thank you for understanding our policy regarding edible and fresh products.

 

How do I cancel my order? Orders can only be cancelled within 24 hours of placement, except in cases where the wrong item was ordered. Please email us within this timeframe to request a cancellation. Once production begins after 24 hours, cancellations are not possible.

 

How do I track the progress of an order? Once your order is shipped, you'll receive an email and text notification with tracking details. Click the provided link in the email to track your shipment.

 

Can I change my delivery address after placing an order? If your order hasn't been shipped yet, we can deliver to a different address upon request. Contact us via our "contact us" form for assistance.

Is it safe to use my credit/debit card on this website? We use PCI-compliant third-party payment processors to ensure the security of all credit/debit card transactions. This ensures that your card data is securely stored, processed, and transmitted using industry-standard encryption technology.

 

For more information, please contact our support team.