Returns & Refund Policy

Lounik Online Store Return Policy

At Lounik, we strive to ensure that every customer is satisfied with their purchase. If you need to return an item, please review our return policy below:

1. Return Window:

• You have 5 days from the date of delivery to initiate a return.

2. Condition of the Item:

• The item must be returned in its original, sealed, and unopened packaging.
• We cannot accept returns for items that have been opened or used.

3. Return Process:

• To request a return, please contact our Customer Service team within the 5-day return window.
• Provide your order number and reason for the return.
• Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed.

4. Return Shipping:

• The cost of return shipping is the responsibility of the customer unless the return is due to a shipping error or defective product.
• Please use a trackable shipping method and keep the tracking number for your records.

5. Refunds:

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days of receipt of the returned item.

6. Contact Information:

• For any questions or to initiate a return, please contact our Customer Service team at contact@lounikstore.com

We appreciate your understanding and cooperation in following these guidelines. Your satisfaction is our priority, and we are here to assist you with any concerns.

Thank you for shopping with Lounik!